Privacy Policy

What Raise & Relate stores

The content a family adds to run its shared workspace:

• Account email addresses and display names
• Children's birthdates and, for kids who sign in, their usernames
• Family membership and private invitations
• Check-in records and daily reflections
• Topics and boards
• Wall posts, including photos
• Journal entries and Things on My Mind entries
• Notes
• Wins and growth areas
• Routines and family values
• Milestones, adventure and service goals
• Agreements, freedom requests, consequences and expectations
• Child profiles

Children's accounts

Kids' accounts are created and managed by a parent. Children under 13 can only use Raise & Relate within a family workspace their parent controls; parents choose what each child can see and can remove a child's account and content at any time. Raise & Relate collects no more information from children than the family itself enters. We do not show ads to anyone, and never to children.

How families use it

Family members in the same workspace see shared family content. Parents-only wall posts, parent notes, and behavior observations are visible only to parent accounts, protected by application permissions and enforced again at the data layer. Behavior observations are intended to help a parent notice context and helpful responses; they are never a child score, sibling comparison, or shared family feed. There is no location tracking, message reading, web filtering, or screen-time surveillance anywhere in the product.

What Raise & Relate is not

Raise & Relate is not a medical, therapy, emergency, or crisis service. Families should use local emergency resources or qualified professionals for urgent safety, mental health, legal, or medical concerns.

Selling and sharing

We do not sell family data. We do not use family content for advertising. Our analytics are first-party, cookieless, and structural — they never contain the content of what your family writes. Apart from the parent-initiated AI feature described below, data access is limited to operating, securing, supporting, and improving the service.

Trusted adults. A parent may give a grandparent or mentor a private, read-only link that shows only the scopes the parent selects (wins and accomplishments) and only first names — never a child's private writing. It's parent-granted and revocable at any time.

Payments. A plan bought on the website is processed by Stripe, and a plan bought in the iPhone app is processed by Apple through the App Store. Card details go to them, never to us. We keep only what we need to know whether your family's plan is active: the provider's subscription identifiers, its status and its renewal date. When you subscribe in the app, Apple receives an opaque account number for your family — not a name, an email address or anything your family writes — so the purchase is matched to the right family.

Email

Parents can get a weekly recap email, and can turn it off from the email itself or in Account settings. It lists the week's wins. For Things on My Mind it says only how many entries each child is waiting on a reply for, never what they wrote. We temporarily keep an email delivery copy so a failed weekly recap can be retried without sending duplicates. The copy is removed after successful delivery or when the retry window ends.

AI-assisted features

AI-assisted features are off until a parent turns them on for your family (Account settings → AI-assisted features). Until then, nothing about your family is sent to any AI provider. When they're on:

Thriving brief. A parent can generate an optional summary to prepare for a weekly check-in. When — and only when — a parent chooses to generate one, Raise & Relate sends a summary of your family's current entries (family name, first names and age range, expectations, family entries and daily reflections, wins, and growth areas) to our AI provider, Anthropic, which returns a summary and suggestions. This is not automatic and never runs on its own.

Conversation coach. A parent can optionally ask for help phrasing a hard conversation. When they do, only the situation the parent types is sent to Anthropic to suggest respectful, clear wording; Raise & Relate does not save the coach conversation as a family record. We keep content-free usage totals to limit cost.

In every case the data sent is not used to train AI models and is not sold. AI requests may be retained by Anthropic for up to 30 days, subject to its policy and any applicable agreement. Every part of Raise & Relate works with AI off, and a parent can turn it off again at any time.

Export and deletion

Any parent can download a complete archive of the family's data (readable JSON plus original photos) or permanently delete the account and every piece of content — self-service, from the "Family data & privacy" page inside the app, no support request needed. Deletion is irreversible and also removes the family’s analytics rows. If billing is active, renewals must be stopped and outstanding invoices settled first. An App Store plan has to be turned off in your Apple account before deletion. We retain a minimal closure record containing Stripe identifiers and dates so cancellation can be retried and verified. Private child journals are excluded from a parent’s family export.

Parent responsibility

Parents and guardians are responsible for inviting family members, managing membership and roles, and choosing what information belongs in Raise & Relate.